Service Level Agreements
Terms and ConditionsÂ
You can review the here
Hours of operation
Monday to Friday, from 8 AM to 7 PM
Metrics
Time to first response: 1 hour
Time to resolution
For Incidents: 8 hours
For Service Requests: 40 hours
You can review the here
Monday to Friday, from 8 AM to 7 PM
Time to first response: 1 hour
Time to resolution
For Incidents: 8 hours
For Service Requests: 40 hours